FAQs
What should I wear to my appointment?
We recommend wearing something comfortable that you don’t mind getting a little hair on. Dark or neutral colours are ideal. Please avoid high necklines or bulky collars, as they can get in the way during cutting and colouring.
Should my hair be washed before coming in?
No need to wash your hair before your appointment. We’ll cleanse and prep your hair as needed to ensure the best results for your service.
How long should I allow for my appointment?
Appointment times can vary depending on the service and your hair type.
- A colour and cut appointment typically takes between 2–4 hours.
- Some services may take longer, especially for corrective or detailed colour work.
Please plan your day and parking accordingly, allowing extra time just in case.
If you’re ever unsure how long to allow, feel free to contact us before your appointment — we’re happy to help 💬
What should I do if I’m running late?
If you’re running late, please contact us as soon as possible. We’ll always do our best to accommodate you, however arriving late may shorten your service time or, in some cases, require your appointment to be rescheduled. If you arrive more than 10–15 minutes late, we may not be able to complete your service as booked, and our cancellation policy may apply.
Can I bring reference photos?
Yes, absolutely! We love when you bring reference photos to your appointment. Having an idea of what you’re wanting really helps us understand your vision. We recommend bringing 3–4 images to give us a clear sense of your style, colour preferences, and overall look.
Can I buy gift vouchers?
Yes! Gift vouchers are available to purchase and make the perfect gift for any occasion. They can be used on services or retail products. Please contact us or visit the salon for more details.